lobi Terms of Use

We at lobi operate an online entertainment platform available only in jurisdictions where local law permits access to our services. Our users access lobi across Indonesia—from Jakarta to Surabaya, Bandung, Medan, Semarang, and Yogyakarta—on Android devices, iOS browsers, and desktop. This document outlines the terms under which you create and maintain an account on our platform, deposit and withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and engage with our football markets, live-dealer tables, slot games, and esports offerings.

When you join lobi, you agree to our account-opening requirements, deposit and withdrawal policies, dispute-resolution process, and jurisdiction notice. We enforce these terms to protect both your account and the integrity of our platform. Our commitment is to transparency: we explain what we do, what we require of you, and how we handle your data and funds.

Account Opening and Verification on lobi

To open an account on lobi, you must provide accurate identity information, including your full name, date of birth, mobile number, and residential address. We require this information to comply with anti-money-laundering regulations and to verify your eligibility under local law. Our verification process on lobi involves identity document submission (national ID, passport, or driver's license) and, in some cases, proof of residence.

Once your account is created, you can log in on mobile or desktop. We enforce a single-account-per-person rule: duplicate accounts are suspended. Your account is personal and non-transferable. You are responsible for keeping your password and two-factor authentication details confidential. If you suspect unauthorized access to your lobi account, contact our support team without delay.

Deposits, Withdrawals, and Payment Methods

We at lobi process deposits through e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet scan-and-pay, as well as virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are credited instantly in most cases. We do not charge deposit fees. Your lobi account balance reflects all deposits, gameplay activity, and withdrawals in real time.

Withdrawals on lobi are processed to the payment method you used for your most recent deposit, subject to account verification and balance availability. We do not guarantee fixed withdrawal timelines; processing may depend on your bank's clearing schedule and any pending verification requests. If a withdrawal is delayed, we will provide status updates through our support channels. Withdrawal requests cannot exceed your available balance.

Bonus Terms and Promotional Offers

We occasionally offer welcome bonuses and promotional offers to new and existing users on lobi. Any bonus is subject to terms specific to that promotion, which we display at the time of offer. Bonuses may carry playthrough requirements, betting limits, or expiration dates. We reserve the right to withdraw or modify promotional offers at any time. Abuse of bonus terms—such as rapid deposit and withdrawal cycles designed to extract bonus value without genuine engagement—may result in account suspension and forfeiture of bonus funds.

Our lobi Platform Rules and Conduct

We at lobi prohibit certain conduct on our platform. You may not use lobi for money laundering, fraud, or any illegal activity. You may not use automated bots, scripts, or tools to access lobi in violation of our technical policies. You may not harass other users, impersonate staff, or attempt unauthorized access to our systems. Violation of these rules results in immediate account suspension and, where applicable, referral to law enforcement.

Your use of lobi must comply with your local jurisdiction's laws. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of lobi comply with their own regional regulations. We reserve the right to restrict or terminate service to users in jurisdictions we cannot legally serve.

Dispute Resolution and Support

If you believe an error has occurred on your lobi account—such as an incorrect deduction, a missing deposit credit, or a technical malfunction—contact our support team with details of the incident, including transaction IDs and timestamps. We aim to respond to support requests within one business day. Our team will investigate and, where we find an error on our part, reverse it. Disputes are resolved through our internal process; we do not use third-party arbitration for routine account issues.

Our support team on lobi operates in English and Indonesian. You can reach us via email, in-app messaging, or through our contact form. We maintain records of all account transactions and can provide statements upon request. If we cannot resolve a dispute to your satisfaction, we will explain our findings in writing.

Data Protection and Privacy

We at lobi collect and store personal data—name, contact details, identity documents, and account activity—to operate our platform, process payments, and comply with legal obligations. We do not sell or share your data with third parties except where required by law or to process your payments. Your data is encrypted in transit and at rest. We retain your data for as long as your lobi account is active and for a period after closure as required by law.

Our commitment on lobi is to operate with transparency and to protect the integrity of your account and your funds.

Jurisdiction and Changes to These Terms

These terms are governed by the jurisdiction in which lobi operates. We may modify these terms at any time. Changes take effect when published on this page. Continued use of lobi after a modification indicates your acceptance of the new terms. If you do not accept a material change, you may close your account.

Our service is available only where applicable law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying compliance with their own local regulations. We reserve the right to restrict or terminate access for users in jurisdictions we cannot legally serve or where we identify prohibited conduct.