lobi Platform Privacy Notice
This page describes what we collect when you use lobi and how we keep that data protected. We at lobi treat your personal information with care, whether you access our platform from Jakarta, Surabaya, Bandung, or anywhere else in Indonesia where our service operates. Our commitment is to be transparent about what happens to your details — from the moment you sign up through account verification, payment processing, and ongoing gameplay.
Our service is available only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their access to lobi complies with their own regional regulations. We do not operate in areas where online wagering is prohibited.
What we collect and why
We collect your email address, phone number, and identity details when you open a lobi account. This information is essential for account creation, login, and account recovery. We also collect your full name, date of birth, and government-issued ID number as part of our know-your-customer (KYC) process. This verification ensures we comply with financial-crime regulations and protects both you and our platform.
When you make a deposit or withdrawal on lobi, we record the payment method you use — whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We keep a record of the amount, timestamp, and transaction status. We do not store your full card numbers or e-wallet passwords; payment processors handle that encryption separately.
We collect your IP address, device type, and browser information each time you log into lobi. This helps us detect unusual login patterns and protect your account from unauthorised access. We also log your gameplay history — which games you play, bet amounts, and outcomes — so we can settle disputes and provide accurate account statements.
How we protect and share your data
Our servers store your personal information in encrypted form. Access is restricted to lobi staff members who need it to process your account, handle withdrawals, or investigate complaints. We use industry-standard protocols to prevent unauthorised access, though no online system is entirely risk-free. If there is a data breach, we will notify affected users as soon as practical.
We may share your details with our payment processors — the companies that operate mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks you use for transfers. These processors require your information to confirm transactions and prevent fraud. We also share limited information (your account status and game-play summary) with our live-dealer studios and game providers so they can deliver your experience on lobi.
We do not transfer your data outside Indonesia unless local law or a court order compels us to do so. If we must share information with regulators, we will do so only to the extent required by law. We keep your data for as long as your lobi account exists, plus a retention period after closure for dispute resolution and tax compliance.
Your rights and contact
You have the right to access your personal information held on lobi, correct inaccuracies, and request deletion of your data (subject to legal retention obligations). To exercise these rights, contact our support team through your lobi account or email us at the address provided in our legal noticeWe aim to respond within 14 days.
We use cookies on lobi to remember your login session, language preference, and gameplay settings. Most cookies expire when you log out; some persist for 30 days to recognise you on return visits. You may disable cookies in your browser settings, but some lobi features may not work properly without them.
This privacy notice may change if we update our practices or comply with new regulations. We will post any material changes on this page and notify you via email if the update affects how we use your data. Continued use of lobi after such a change means you accept the updated terms.
Summary
At lobi, we believe privacy and security underpin a trustworthy gaming platform. We collect personal data only when necessary — to create and verify your account, process your deposits and withdrawals, and prevent fraud. We share that data only with payment processors and game providers who need it to serve you, and we store it securely under encryption. Your information is never sold for marketing or shared without your consent, except where law requires it.
If you have questions about how we handle your privacy, or if you wish to access, correct, or delete your personal information, please reach out to our support team. Our goal is to keep you informed and in control of your data on lobi.