lobi Account & Payment FAQ

We require two documents to verify your identity on lobi: a government-issued ID and proof of your residential address. The ID can be a passport, national identity card, or driver's license. The address proof can be a utility bill, bank statement, or official letter dated within the last three months. Upload both files via your Account Settings panel on lobi; we accept JPEG and PDF formats up to 5 MB each. Our verification team reviews documents within two business hours on weekdays. If documents are unclear—due to glare, expiration, or missing information—we notify you with specific guidance. Resubmit corrected files and the second review usually completes within four hours. Once approved, your account moves to verified status and all payment methods unlock.

Opening an account on lobi takes under five minutes. Visit our registration page on your Android device, browser, or iOS Safari and enter your email, username, password, and mobile phone number. We send a confirmation code to your email; verify it within ten minutes. Next, upload your ID and address proof through the Account Settings panel. Our team reviews your documents within two business hours on weekdays; weekend submissions are queued for Monday processing. Once verified, your account unlocks all payment methods. You can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Your first login from a new device may require an additional security check via SMS.

To request deletion of your personal data on lobi, contact our support team via the in-app help portal or email with the subject line "Data Deletion Request". Include your lobi username and the email address registered to your account. Our data-protection team will review your request within five business days and confirm deletion within thirty days, subject to any legal holds or outstanding account balances. Note that we may retain minimal transaction records for compliance purposes, as outlined in our privacy policy. If you have questions about what data we hold or why we retain it, ask our support team; they can provide a full data inventory.

Deposit minimums and maximums on lobi vary by payment method. E-wallets like mobile banking, local payment, online payment, e-wallet, and mobile banking typically accept deposits from a modest threshold to a high ceiling per transaction. local payment transfers (which link to online payment, e-wallet, mobile banking, local payment virtual accounts) follow bank limits. Check the deposit screen on lobi when you initiate a payment to see the exact range for your chosen method. Most deposits clear within seconds to five minutes. If your intended amount exceeds a method's limit, split the deposit across multiple transactions or use an alternative payment method. Our support team can advise if you encounter limits during peak seasons like Idul Fitri or Idul Adha.

Withdrawal requests on lobi are reviewed within two to four business hours on weekdays. Weekend submissions are queued and processed on the next business day. Once approved, the funds transfer to your registered bank account or e-wallet within one to three business days, depending on your bank or payment provider. online payment and e-wallet withdrawals often arrive within hours; bank transfers (mobile banking, local payment, online payment, e-wallet) may take up to two business days. If your withdrawal does not appear after the estimated window, contact our support team with your transaction reference number. We can trace the payment and escalate to your bank if needed. Withdrawals during holidays like Imlek or Nyepi may experience longer delays due to bank closures.

lobi offers four main game categories. Football and tournaments include Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP markets. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and other multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main menu on lobi. Browse game information, game rules, and paytables within each section. Our support team can explain any game's rules or help you navigate the platform.

lobi offers an attractive welcome bonus for newly registered accounts. Terms and conditions apply, including minimum deposit and wagering requirements. The exact offer structure appears on the Promotions page after you log in. You must be a verified user to claim the bonus; KYC approval is required before any bonus funds are credited. Review the full promotion terms before accepting, as offers may vary based on your region or payment method. If you have questions about the welcome bonus, our support team can explain the requirements and help you understand how to meet the wagering conditions. Contact us via the in-app help portal or email.

To open a support ticket on lobi, use the in-app help portal (visible from your Account Settings or the menu) or send an email to our support address. Include your username, registered email, and a clear description of your issue. Response times are typically within two hours during standard business windows (Monday to Friday, 09:00–21:00; Saturday and Sunday, 10:00–19:00). Our multilingual team handles account recovery, payment disputes, game rule questions, and technical issues. For urgent account lockouts or suspected fraud, mark your message "Urgent" and our team will prioritise it. Provide any relevant transaction IDs or screenshots to speed resolution.